Cancellation policies: we reserve your appointments especially for you, therefore, we respectfully request at least 24-hours notice for cancellations.
Less than 24-hour notice will result in a charge equal to 50% of reserved service. “No-shows” will be charged 100% of the reserved service.
We have a special 48-hour cancellation policy for the brazilian keratin treatments due to the length of service.
Peaceful environment policy: for the enjoyment of other guests, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services.
Children policy: we love children… some of us even have a few! However, we ask that you make child care arrangements and not bring your children with you to your appointment unless they are receiving services. Many guests look forward to their salon experience as personal “pampering” time. Even the best behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, glass shelves, etc.). Please respect this policy, and accept our appreciation for your understanding. In return, when your child is receiving a service, we promise to see that no pesky grownups disrupt their experience!
Pets: the state board of cosmetology and the board of consumer affairs have specific rules and regulations stating that no animals are allowed in a salon at any time. Service dogs with official “service animal” vests are the only exception to this rule.